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Course No: 663719

Quality Management and Benchmarking

$25

  • Credits: 2.0
  • Program level: Overview
  • Prerequisites: None

Field of Study: Management Services

Course Description

This course covers pervasive topics concerning quality management systems, such as total quality management (TQM), benchmarking, and the ISO standards. A pervasive consideration is the pursuit of quality in all aspects of the organization’s activities. Benchmarking and TQM are aspects of the modern approach to quality. Quality management has been recognized by the International Organization for Standardization, which has issued quality assurance standards.

Learning objectives

  • Identify the different between quality of design and quality of conformance.
  • Recognize major components of Total Quality Management (TQM).
  • Identify the different types of quality costs.
  • Recognize major quality standards and different techniques for measuring quality.
  • Recognize the benefits and characteristics of a benchmarking program to improve overall quality.

Advance preparation: none

Course Material: Online Material

Type of delivery method: QAS Self-study

Final examination expiration date:

The program participant will have one year from the date of purchase to complete the course and final examination.

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